When I call 9-1-1, what do I need to tell them?

The dispatcher will ask several questions. It is important that you listen to the dispatcher and follow their directions. STAY ON THE PHONE UNTIL THE DISPATCHER TELLS YOU IT IS OKAY TO HANG UP. They will need to know as much as you can tell about the following:

  • What has occurred or is occurring?
  • Where did it occur or is it occurring?
  • When did it occur or is it occurring now?
  • Were/are there any injuries?
  • Were/are there any weapons involved?
  • Are there any associated vehicles? (License, Color, Make, Year, Body style, Wheel Type)
  • Suspect Description? (Sex, Race, Age, Height, Weight, Hair, Eyes, Glasses, Tattoos, Marks, Scars, Complexion, Hat, Coat, Shirt, Pants, Shoes)
  • If the vehicle and/or suspect has fled, what was the direction of travel?
  • Suspect(s) name (if known)?
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