Archives: FAQs

When I call 9-1-1, what do I need to tell them?

The dispatcher will ask several questions. It is important that you listen to the dispatcher and follow their directions. STAY ON THE PHONE UNTIL THE DISPATCHER TELLS YOU IT IS OKAY TO HANG UP. They will need to know as much as you can tell about the following: What has occurred or is occurring? Where … Continued

What happens when I call 9-1-1 from my cell phone?

All cellular 9-1-1 calls go to the California Highway Patrol. When necessary, the CHP transfers the call to the appropriate local agency. To avoid this, you can call our direct phone number, 415-453-5330.

When should I call 9-1-1?

You should call 9-1-1 to report any incident that requires an emergency response by Police, Fire, or medical personnel. Examples would be: crimes in progress or just occurred, fires or hazardous conditions, accidents with injuries, or persons who are gravely ill, passed out, or have fallen and are injured.

Do you fingerprint children?

Yes. The police department does not store these records. Children should have prints taken each year, as their prints become more defined as they reach early adulthood.

Are security alarms recommended?

Whether you should choose to install an alarm system can depend on many factors, including the location of your home, your lifestyle, your feelings about security, and your budget. If you are concerned about safety in your neighborhood, please contact the department to discuss your concerns. If you are considering installing an alarm, make sure … Continued

What hours is the police station open to the public?

The police station is open to the public 24 hours a day, 7 days a week, 365 days a year. You may also call the department’s business phone at 415-453-5330 at any time day or night and speak with a dispatcher who will answer your questions or take messages for the appropriate officer.

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